Frequently Asked Questions

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Due to COVID19 Concerns MySharpEyes has been temporarily closed until further notice. We apologize for the inconvenience and appreciate your understanding. Thank you.

Click on a question below to reveal the answers. If you need additional help please contact us.

General

Wearing your lenses too long, especially overnight, puts you at the highest risk for the most severe type of infection, a pseudomonas aeruginosa corneal ulcer. Unfortunately, you can get scarring as a result of this infection that may permanently impair your vision. Try to follow your recommended wearing schedule. The idea of using frequent replacement contact lenses is to discard the lenses before they give you any problems.

If you are currently using an all-purpose solution system and you want to switch, it's important that you choose another one that is also an all-purpose solution. Otherwise, your lenses may not be getting properly cleaned and disinfected, which could lead to decreased comfort, or even worse, a serious infection. Please be careful. If you put some disinfectants directly into the eye, they will cause severe burning. If you have any doubts, call your doctor's office to ask if the solution is one that's recommended.

More contact lens patients get into trouble because they continue to wear their lenses, even when they are uncomfortable and they know they shouldn't, simple because they feel they don't have an alternative. Get a pair of backup glasses and give your eyes a break when they need it.

Talk to your Doctor about your eyes and lifestyle. Based on that information, he or she will be able to determine which lens best suits your needs. 

Due to HIPAA privacy laws, we are not able to link this website to your medical record. You do need to input your prescription into this website manually. The easiest way to do this is to take the Rx off the panels of your contact lens box. Don't worry if you do it wrong - our staff always double checks your order against the prescription written by your Doctor to make sure you receive the correct contacts. 

Your Doctor has evaluated your specific eyes and lifestyle, and based on their education, have carefully selected the lens they feel is best for your eye health and vision needs. It is important that you do not switch brands without your Doctor's consent, as certain materials or fits of lenses may not be compatible with your eyes. 

Orders

You can enter your insurance plan information at checkout. We accept VSP, MES, EyeMed and VCP Humana. It will not be reflected on your total; because of HIPAA laws, our website cannot coordinate with your insurance directly. If you elect to use your insurance, please select the applicable insurance coverage and leave a comment indicating this. Your order total charge to your card will be manually adjusted to reflect your insurance coverage. Your card will only be charged for what the insurance does not cover. ***READ MORE BELOW***

Please note that an authorization will be held for the full amount of the order at the time it is placed, but the total charge posted to your card will only be for whatever the insurance does not cover. The subtotal on the order WILL NOT automatically reflect the insurance usage, because, again, our website cannot interface with your insurance. Your total will be changed and the card will only be charged the balance once the insurance is verified and billed manually by our staff.  

 

User Account

New users have the option of defining their own username and password in the customer information section of the checkout page. The accounts will then be generated upon placing your first order.

If you have forgotten your password you can reset it by going to the Request new password page. Enter your email address and the website will send you an email with a one-time login link which will allow you to enter a new password.